Politique d’expédition

SHIPPING POLICY

All of our products require customization, with the exception of select items that may be available in stock.

CUSTOMIZATION PROCESSING TIME

Orders are typically processed within 19–45 business days after payment has been successfully confirmed.

Because many of our products are custom-made or made-to-order, additional processing time may occasionally be required.

If there is a significant delay in processing your order, we will contact you by email.

SHIPPING METHODS & COSTS

We ship worldwide using trusted international shipping carriers.

Shipping fees are calculated at checkout based on the destination country, package weight, and selected shipping method.

Free shipping promotions may be available for selected regions or orders that meet certain minimum purchase requirements.

ESTIMATED DELIVERY TIME

Standard International Shipping: approximately 15–39 business days, depending on the destination country.

Express Shipping: approximately 10–15 business days and is available for selected regions.

Please note that all delivery times are estimates only and are not guaranteed.

Delivery times may be affected by customs clearance, carrier delays, weather conditions, peak holiday seasons, local postal services, or other circumstances beyond our control.

Processing time and shipping time are separate. The estimated delivery time begins after your order has completed production and has been shipped.

CUSTOMS DUTIES & TAXES

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the customs authorities or government agencies of the destination country.

These charges are not included in the product price or shipping fee unless otherwise stated at checkout.

For privacy purposes, customs declarations may use general product descriptions such as "clothing" or "fashion accessories," where permitted by applicable customs requirements.

We cannot guarantee that a shipment will be exempt from customs duties, taxes, or inspection.

DISCREET SHIPPING

We understand the importance of customer privacy.

All orders are shipped using discreet packaging.

Packages are shipped in plain, unbranded outer packaging without sensitive product descriptions or visible branding that identifies the specific contents of the package.

Where customs declarations are legally required, we must provide the information necessary to comply with applicable customs and shipping regulations.

TRACKING INFORMATION

Once your order has been shipped, a tracking number will be sent to the email address provided with your order.

Tracking information may take several business days to become available or update depending on the shipping carrier and destination country.

Please ensure that the email address provided with your order is accurate.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

If you discover an error in your shipping address, please contact us as soon as possible at support@sissydress.com.

We cannot guarantee that the shipping address can be changed once an order has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or failure to collect a package may be the responsibility of the customer.

LOST OR DELAYED PACKAGES

We are not responsible for delays caused by customs inspections, shipping carriers, weather conditions, local postal services, holidays, incorrect delivery information, or other circumstances beyond our reasonable control.

If your package appears to be lost or significantly delayed, please contact us at support@sissydress.com and we will do our best to assist you in contacting the carrier or investigating the shipment.

A package may not be considered lost while it is still within the carrier's normal delivery or investigation period.

FAILED DELIVERY OR RETURNED PACKAGES

If a package is returned to us because of an incorrect or incomplete address, failure to collect the package, refusal of delivery, or other circumstances attributable to the recipient, additional shipping charges may apply if you request that the order be shipped again.

Any refund or reshipment for a returned package will be handled in accordance with our Refund Policy and the circumstances of the shipment.

CONTACT US

If you have any questions regarding shipping, processing, tracking, or delivery, please contact us:

Email: support@sissydress.com